I really enjoyed the course, it was nice to talk about feelings without judgement. The course was laid back but also very engaging. The time flew by

Absolutely fabulous training. Helen is a captivating speaker who also has such a special way of getting everyone engaged and sharing their perspectives. This sharing added even more depth and relevance to the session, as it felt like we were all given space to process our experiences within the scope of wellbeing and resilience. On top of all of this, she prepared so much for the training. The workbooks were a thoughtful touch that had fascinating subject material. Each point was delivered in inclusive and accessible language, leaving the lessons learn to feel quite simple and achievable at the end of the training. It is beyond a doubt she is passionate about wellbeing, and it left us all buzzing with energy and motivation at the end of the training.

Excellent course with lots of useful strategies. Great delivery in a safe and confidential forum. Would highly recommend. Helen has a warm delivery style which instantly puts you at ease.

The content was really informative and eye opening. You think you are resilient until you take this course. Thoroughly enjoyable with a bit of everything even a craft session 😊

Helen was engaging and I really enjoyed the course. I realised I’m not as resilient as I initially thought but feel more prepared to spot the signs and deal with situations when they arise.

Really great and helpful course. Leant alot

Very informative, made me look at my own levels of resilience and how to look after myself.

The Customer Vulnerability team recently took part in resilience training delivered by the fantastic Helen Pettifer. The session was both engaging and insightful, helping us understand why resilience is so important when handling challenging and emotionally demanding calls. Helen shared plenty of practical techniques to help us spot stress, manage our emotions, and stay calm and professional under pressure. One of the highlights was creating our very own resilience boxes — which was great fun and gave everyone a chance to reflect on what helps them recharge and stay positive. The training showed how building resilience boosts wellbeing, confidence, and performance in a fast-paced environment. The skills and strategies we learned aren’t just useful at work; they can also be used in everyday life to manage stress, keep a healthy balance, and respond more positively to life’s challenges. Helen was an amazing trainer who created a relaxed, supportive atmosphere and delivered the session with warmth, empathy, and enthusiasm.

I absolutely enjoyed the training, learnt a lot from the trainer and the colleagues. Thank you so much Helen for making it so interesting and interactive.