Beyond The Conversation: How to Ensure Product & Service Design is Inclusive

Join us for an insightful live panel discussion exploring how organisations can design products and services that genuinely meet the diverse needs of customers, especially those who may be vulnerable.

We’ll explore how to move beyond compliance-led thinking, embed inclusive design into everyday decision-making, challenge assumptions about “typical” customers, and balance commercial objectives with good customer outcomes.

We’ll cover key areas such as identifying and responding to customer vulnerability, removing barriers in product and service design, testing and adapting journeys for real customer needs, and evidencing good outcomes under Consumer Duty.

This webinar is ideal for product, customer, compliance and risk professionals working within regulated firms who are responsible for delivering fair and inclusive customer outcomes.