We’ll cover key areas such as necessity vs intrusion, consent and transparency, power imbalance, GDPR/safeguarding and access, and how to use data for insight and meaningful change.
Who should attend?
This webinar is tailored for professionals in:
- Financial services
- Utility sectors
- Local authorities
- Housing associations
- Regulated industries
- And any organisations looking to learn how to collect and use meaningful vulnerability data
Event Details.
Join us for an insightful live panel discussion exploring practical approaches to colleague well-being.
This live webinar brings together a panel of experts to share their insights, experiences, and best practices on fostering resilience and well-being for colleagues in customer-facing roles, especially when navigating highly emotive and challenging conversations.
Hosted by Helen Pettifer Training and featuring expert panel:
Rula Samara-Sellers – Head of Customer Experience at Novuna
Rachel Eason-Whale – Head of Impact and Inclusion at L&C Mortgages
Heidi Misseldine – Psychotherapist and trainer at Helen Pettifer Training Ltd
Date: 24 April 2025
Time: 14:00 - 15:30
Free to attend
Want to submit a question to one of our panelists? Send us a message.
