Join to gain valuable knowledge on how your organisation can develop strategies to support customers and employees with empathy and professionalism.

Who should attend?

This webinar is tailored for professionals in:

  • Financial services
  • Utility sectors
  • Local authorities
  • Housing associations
  • And any organisations looking to foster resilience, wellbeing, and a supportive culture for colleagues
Event Details.

Join us for an insightful live panel discussion exploring practical approaches to colleague well-being.

This live webinar brings together a panel of experts to share their insights, experiences, and best practices on fostering resilience and well-being for colleagues in customer-facing roles, especially when navigating highly emotive and challenging conversations.

Hosted by Helen Pettifer Training and featuring expert panel:

Rula Samara-Sellers – Head of Customer Experience at Novuna

Rachel Eason-Whale – Head of Impact and Inclusion at L&C Mortgages

Heidi Misseldine – Psychotherapist and trainer at Helen Pettifer Training Ltd

Date: 24 April 2025
Time: 14:00 - 15:30

Free to attend

Want to submit a question to one of our panelists? Send us a message.

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