How to Check That Customers Understand the Information You’ve Shared

How do you check consumer understanding? A ‘yes’ response or nod of the head is not enough, so what else can we do to ensure that customers have what they need to make informed decisions?

In this 1-hour training session, we will explore customer decision-making and the importance of checking customers have everything they need to make well-informed decisions.

We will cover:

• The 4 key decision-making tasks
• Potential barriers to understanding
• Reasons why customers may not say they don’t understand
• Recognising behaviours that indicate challenges
• Questions to clarify understanding
• Proactive methods to support customer understanding