A practical half-day course that helps customer-facing teams make written, verbal and digital communication clearer, more accessible and easier for every customer to understand.
Half-day
In-person or virtual
Max. 16 delegates
£1,600 + VAT
Clear communication is a core part of fair customer outcomes. Under FCA Consumer Duty, firms need to show that customers can understand the information they receive and make informed decisions. But standard communication can fail customers who face barriers linked to literacy, language, sensory needs, neurodiversity, digital confidence or the way information is presented.
Accessible and Inclusive Communication training gives colleagues the tools to spot when communication is not landing and adapt their approach before confusion becomes frustration, repeat contact, complaints or poor outcomes. The course uses real examples and practical discussion to show how small changes in language, structure, pace, format and channel choice can make a real difference.
Delegates leave with clear, usable techniques for improving everyday customer communication across phone, written and digital channels. This helps teams support customers more confidently, while giving organisations a stronger basis for meeting accessibility, Consumer Duty and customer understanding expectations.
Tell us how we can help. Ask a question, request a quote, or speak to us about tailoring this course for your organisation.
We can respond by email or arrange a call back, whichever works best for you.
