A ½-day course to increase awareness, build confidence and equip customer-facing teams with the knowledge and skills to identify and respond to financial abuse.
Half-day
In-person or virtual
Max. 16 delegates
£1,600 + VAT
Financial abuse can be complex, hidden and difficult to disclose. Organisations play a critical role in recognising the signs and responding appropriately. The way we engage with customers may either reduce harm or unintentionally increase risk. During this course we explore how to make a safe, supportive and informed difference.
Through insight, discussion and case study learning, delegates will gain practical tools to better support customers experiencing financial harm or control. There will be the opportunity to reflect, share experiences, develop practical questioning techniques and participate in activities and scenario-based discussions.
Financial abuse and the broader topic of domestic abuse can be a triggering and upsetting subject to talk about. It is important to remember that delegates attending this course may need an opportunity to quietly reflect or talk to someone they trust following the course.
Tell us how we can help. Ask a question, request a quote, or speak to us about tailoring this course for your organisation.
We can respond by email or arrange a call back, whichever works best for you.
A full day of insight, discussion, networking and practical sessions for customer-facing, compliance & operational teams.
