A half day course to explore how organisations can better understand vulnerability and embed inclusive design principles into products, services and customer communications.
Half-day
In-person or virtual
Max. 16 delegates
£1,600 + VAT
Delegates will develop a deeper understanding of the wide range of circumstances that can lead to customer vulnerability and the regulatory expectations surrounding support for vulnerable individuals.
The course also covers product and service testing, with guidance on gathering meaningful customer insights, conducting effective user testing and focus groups, and embedding continuous improvement through monitoring and review.
Through insight, interactive discussion and practical activities, the training will better equip those teams designing products and services to consider the needs of all customers. Delegates will have the opportunity to reflect, share good practices and participate in course activities and case study discussions.
Tell us how we can help. Ask a question, request a quote, or speak to us about tailoring this course for your organisation.
We can respond by email or arrange a call back, whichever works best for you.
