The Compliance & Consumer Vulnerability Conference 2026

3 November 2026 | Milton Keynes, UK

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Limited Early-bird tickets available - secure your place now Practical sessions on vulnerability, risk, culture & customer outcomes Designed for customer-facing, compliance and operational teams Network with leaders across regulated sectors

Marking a decade of action to improve outcomes for vulnerable customers.

Over the last 10 years, the consumer vulnerability space has changed significantly. Across regulated industries, there is now much greater awareness of the barriers customers can face, stronger expectations around support and a clearer commitment to making services more inclusive and accessible.

This progress has been shaped by many people, teams and organisations working hard to improve customer experiences and achieve better outcomes.

The Compliance & Consumer Vulnerability Conference 2026 will bring together key voices from across regulated sectors to reflect on how far we’ve come. We'll share good practice and explore what more we can do to keep improving outcomes for customers facing vulnerable circumstances in the future.

Join us as we celebrate progress, share ideas, become inspired and look ahead to the next chapter of vulnerability support.

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What to expect.
  • Inspiring insight from individuals working in key roles at leading organisations
  • Engaging activities to encourage open discussion and next steps
  • Networking opportunities with delegates and charitable organisations that support customers with specific needs
Get your tickets Agenda

Provisional Agenda.

Our provisional agenda gives you an overview of the day and what to expect. Final timings and speaker details will be confirmed closer to the event and may be subject to change.

08:30 - 09:15

Registration, networking & refreshments

09:15 - 09:45

Welcome and 10 years' of HPT Presentation – Helen Pettifer

09:45 - 10:10

BSI presentation on ISO 22458 Kitemark for Inclusive Service

10:10 - 10:50

Training workshop (Vulnerability Toolkit Session)

10:50 - 11:15

Coffee & networking

11:15 - 12:30

Panel Discussion - Beyond the Conversation

12:30 - 13:30

Break for lunch & Networking

13:30 - 14:00

Keynote speaker

14:00 - 14:45

More Than Meets the Eye table activity & round table discussion

14:45 - 15:15

Coffee & networking

15:15 - 16:00

Q&A Live

16:15 - 16:45

Closing remarks - Helen Pettifer

16:45

Close

Buy your tickets.

Original price was: £295.00.Current price is: £195.00. excl. VAT

Price includes lunch, resources, invaluable insight and networking.

Early-bird discount only applies to the first 50 tickets

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Please note: ticket purchases are limited to five per organisation.