The Compliance & Consumer Vulnerability Conference 2026

3 November 2026 | Milton Keynes, UK

More Details Get your early-bird tickets
Limited Early-bird tickets available - secure your place now Practical sessions on vulnerability, risk, culture & customer outcomes Designed for customer-facing, compliance and operational teams Network with leaders across regulated sectors

Marking a decade of action to improve outcomes for vulnerable customers.

Helen Pettifer Training was launched 10 years ago. In the last decade, we’ve worked with a diverse range of organisations to support changes that make their services more inclusive and accessible, with a greater understanding of, and empathy for, specific customer needs.

We’re keen to mark this milestone by bringing together key voices from regulated industries to spark ideas and build connections to drive continuous improvement.

Join us to celebrate good practices and positive change that have been achieved for customers facing vulnerable circumstances.

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What to expect.
  • Inspiring insight from individuals working in key roles at leading organisations
  • Engaging activities to encourage open discussion and next steps
  • Networking opportunities with delegates and charitable organisations that support customers with specific needs
Get your tickets Agenda

Provisional Agenda.

Our provisional agenda gives you an overview of the day and what to expect. Final timings and speaker details will be confirmed closer to the event and may be subject to change.

08:30 - 09:15

Registration, networking & refreshments

09:15 - 09:45

Welcome and 10 years' of HPT Presentation – Helen Pettifer

09:45 - 10:10

BSI presentation on ISO 22458 Kitemark for Inclusive Service

10:10 - 10:50

Training workshop (Vulnerability Toolkit Session)

10:50 - 11:15

Coffee & networking

11:15 - 12:30

Panel Discussion - Beyond the Conversation

12:30 - 13:30

Break for lunch & Networking

13:30 - 14:00

Keynote speaker

14:00 - 14:45

More Than Meets the Eye table activity & round table discussion

14:45 - 15:15

Coffee & networking

15:15 - 16:00

Q&A Live

16:15 - 16:45

Closing remarks - Helen Pettifer

16:45

Close

Buy your tickets.

Original price was: £295.00.Current price is: £195.00. excl. VAT

Early-bird discount only applies to the first 50 tickets

Price includes lunch, resources, invaluable insight and networking.

Please note: ticket purchases are limited to five per organisation.