Responding to a Disclosure of Terminal Illness

A significant percentage of customers will receive a terminal diagnosis that changes their circumstances and impacts the services they need from you. What is required in your processes to provide a practical and emotional response to such disclosures?

Who should attend?
  • Customer facing staff
  • Claims handlers
  • Complaints handlers
  • Vulnerability Champions and leads
  • Customer Service Team Leaders
Toolkit Details.

Each 1-hour Vulnerability Toolkit session focuses on a specific aspect of working with vulnerable customers, offering practical insights and tools to navigate complex challenges with confidence and care.

Date: Friday, 17 April 2026
Time: 09:00 - 10:00

Book 5 places, get the 6th free
Add 6 places to your basket - the discount applies automatically at checkout.

£35.00 excl. VAT per delegate

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