Monitoring & Learning from Customer Insights

Team leaders have access to considerable consumer insight, and the volume can be overwhelming. We explore how to identify what is relevant, how to identify and monitor patterns, and how this can be used to drive continuous improvement.

Who should attend?
  • Customer facing staff
  • Claims handlers
  • Complaints handlers
  • Vulnerability Champions and leads
  • Customer Service Team Leaders
Toolkit Details.

Each 1-hour Vulnerability Toolkit session focuses on a specific aspect of working with vulnerable customers, offering practical insights and tools to navigate complex challenges with confidence and care.

Date: Tuesday, 17 March 2026
Time: 10:00 - 11:00

Book 5 places, get the 6th free
Add 6 places to your basket - the discount applies automatically at checkout.

£35.00 excl. VAT per delegate

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