Essential Guide for Recognising Economic Abuse

Essential Guide for Recognising Economic Abuse

Essential Guide for Recognising Economic Abuse

Essential Guide for Recognising Economic Abuse

Essential Guide for Recognising Economic Abuse

Restricting or sabotaging an individual’s finances is a form of coercive control. You have a duty to protect customers from financial harm, yet it is a difficult conversation to raise.

This guide outlines common forms of economic abuse, along with practical advice on what to look out for and how to respond and support customers at risk, including:

  • Unusual account activity and other indicators
  • How to sensitively raise concerns
  • Appropriate responses to customers
  • Practical support that can be offered internally
  • Signposting to external specialist support

Equip your team to support individuals who may have limited options to protect their own interests.

£35.00 excl. VAT

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Embedding good practice into your organisation doesn’t have to be a headache.

Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Essential Guide for Recognising Economic Abuse

Embedding good practice into your organisation doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

At a glance.

Restricting or sabotaging an individual’s finances is a form of coercive control. You have a duty to protect customers from financial harm, yet it is a difficult conversation to raise.

This guide outlines common forms of economic abuse, along with practical advice on what to look out for and how to respond and support customers at risk, including:

  • Unusual account activity and other indicators
  • How to sensitively raise concerns
  • Appropriate responses to customers
  • Practical support that can be offered internally
  • Signposting to external specialist support

Equip your team to support individuals who may have limited options to protect their own interests.

£35.00 excl. VAT

Visa
MasterCard
Apple Pay

Got a question about this resource? Send us a message.

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