Name: Bereavement Guide for Businesses
SKU: 3637
Availability: InStock

A disclosure of bereavement can leave us lost for meaningful words and appropriate responses. Yet, we need to have these conversations to help customers through the practicalities.

Acknowledging the sensitive nature of bereavement, our guide provides insights, practical advice, and thoughtful strategies for responding to loss, including:

Responses to and recording of disclosures of bereavement
Responses to terminal illness
Ways to support grieving customers
Signposting to specialist services
A checklist to inform implementation

Your customers and colleagues will appreciate a workplace culture that values compassion, empathy, and resilience during one of life’s most difficult moments.

£35.00 excl. VAT

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Embedding good practice into your organisation doesn’t have to be a headache.

Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Embedding good practice into your organisation doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

At a glance.

A disclosure of bereavement can leave us lost for meaningful words and appropriate responses. Yet, we need to have these conversations to help customers through the practicalities.

Acknowledging the sensitive nature of bereavement, our guide provides insights, practical advice, and thoughtful strategies for responding to loss, including:

Responses to and recording of disclosures of bereavement
Responses to terminal illness
Ways to support grieving customers
Signposting to specialist services
A checklist to inform implementation

Your customers and colleagues will appreciate a workplace culture that values compassion, empathy, and resilience during one of life’s most difficult moments.

£35.00 excl. VAT