Upcoming Open Courses

Managing Suicidal Customer Conversations
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Friday, 23 January 2026

Managing Suicidal Customer Conversations

Ideal for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.
£195.00 excl. VAT per delegate
Bereavement Conversations for Funeral Director Teams
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Thursday, 12 February 2026

Bereavement Conversations for Funeral Director Teams

Ideal for funeral directors and their teams who support bereaved families, helping them build confidence and skills for sensitive conversations around loss and terminal illness.
£195.00 excl. VAT per delegate
Conversations with Customers About Death
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Friday, 6 March 2026

Conversations with Customers About Death

Ideal for anyone who regularly handles customer conversations, especially when the subject of bereavement and terminal illness arises.
£195.00 excl. VAT per delegate
Resilience & Well-being for Customer Service Teams
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Thursday, 19 March 2026

Resilience & Well-being for Customer Service Teams

Covers the importance of self-care in building resilience, providing practical tips to enhance colleague well-being.
£195.00 excl. VAT per delegate
Managing Suicidal Customer Conversations
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Thursday, 30 April 2026

Managing Suicidal Customer Conversations

Ideal for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.
£195.00 excl. VAT per delegate
Identifying and Responding to Vulnerable Customers
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Thursday, 25 June 2026

Identifying and Responding to Vulnerable Customers

Challenge assumptions and build confidence in how to identify, respond and support vulnerable customers.
£195.00 excl. VAT per delegate