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Resources on identifying vulnerability

You cannot truly support customers experiencing vulnerability, if teams are unsure what to look for. This page brings together resources to help staff identify vulnerability in a practical, realistic way, whether it shows up through behaviour, communication, life events, health, financial pressure or changing circumstances.

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Free
Guide

Awareness Days 2026

Awareness days can be a useful way to build understanding across your organisation, as long as they are chosen with purpose. This 2026 guide gives practical ideas for how to use awareness days well, from raising discussion in meetings and training to promoting support services, building partnerships and increasing visibility around important issues.
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Free
Guide

Signposting Resource

A practical signposting resource to help teams support vulnerable customers with relevant helplines, charities, urgent contacts and local support options.
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Webinar

Collecting and Using Meaningful Vulnerability Data

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12:00am, 2 March 2026
An insightful live panel discussion exploring how organisations can collect and use meaningful vulnerability data, while balancing regulatory requirements with ethical, transparent customer support.
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