11:00am, 13 July 2026

An insightful live panel discussion exploring how organisations can design products and services that genuinely meet the diverse needs of customers, especially those who may be vulnerable.

12:00am, 10 February 2025

Watch to gain valuable knowledge on how your organisation can develop strategies to support customers and employees with empathy and professionalism.

12:00am, 15 September 2025

An insightful live panel discussion around recognising and supporting customers where there is abuse.

12:00am, 24 April 2025

Explores how we can foster resilience and well-being for colleagues in customer-facing roles, especially when navigating highly emotive and challenging conversations.

12:00am, 2 March 2026

An insightful live panel discussion exploring how organisations can collect and use meaningful vulnerability data, while balancing regulatory requirements with ethical, transparent customer support.