Watch to gain valuable knowledge on how your organisation can develop strategies to support customers and employees with empathy and professionalism.

An insightful live panel discussion around recognising and supporting customers where there is abuse.

Explores key areas such as necessity vs intrusion, consent and transparency, power imbalance, GDPR/safeguarding and access, and how to use data for insight and meaningful change.

An insightful live panel discussion exploring how organisations can collect and use meaningful vulnerability data, while balancing regulatory requirements with ethical, transparent customer support.