Shaping Customer Support for Bereavement and Terminal Illness
12:00am, 10 February 2025
Watch to gain valuable knowledge on how your organisation can develop strategies to support customers and employees with empathy and professionalism.
Resources on recording and using vulnerability data
These resources will help you record vulnerability data more effectively, use customer information more responsibly and improve continuity of support. Explore guidance on vulnerability flags, customer records, data governance, information sharing, operational consistency and using vulnerability insight to improve outcomes.
Designed for compliance leads, managers, operational teams and vulnerability specialists who want to strengthen governance, support better decision-making and make vulnerability data more useful in day-to-day service delivery.
