Events and Open Courses

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Tuesday 1st October

Supporting Customers in Financial Difficulty

Explores the causes pushing more people into financial difficulty and the impact it has on their emotional, mental and physical wellbeing.
£125.00 excl. VAT per delegate
Book course
Friday 4th October

Vulnerability Live Q & A Hosted by Helen Pettifer

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.
Free to attend
Book your free place
Friday 18th October

Managing Suicidal Customer Conversations

This 1/2-day training course is ideal for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.
£125.00 excl. VAT per delegate
Book course
Monday 28th October

Supporting Customers Through Bereavement and Terminal Illness

Ideal for anyone who regularly handles customer conversations, especially when the subject of bereavement and terminal illness arises.
£125.00 excl. VAT per delegate
Book course
Monday 4th November

Vulnerability Live Q & A Hosted by Helen Pettifer

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.
Free to attend
Book your free place
Monday 11th November

Identifying and Responding to Vulnerable Customers

Challenge assumptions and build confidence in how to identify, respond and support vulnerable customers.
£125.00 excl. VAT per delegate
Book course
Wednesday 4th December

Managing Suicidal Customer Conversations

Ideal for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.
£125.00 excl. VAT per delegate
Book course
Thursday 5th December

Vulnerability Live Q & A Hosted by Helen Pettifer

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.
Free to attend
Book your free place