Supporting you to embed excellence in vulnerable customer care – step by step.

Discover our new programme

We empower teams to support customers with confidence and care.

A Leading Authority in Vulnerable Customer Issues and Training.

Providing the best outcomes for all customers depends on understanding and responding to their needs. Through training, consultancy and resources, we support continuous improvement in customer service excellence.

We’ll be your comprehensive partner in growing your revenue, embracing social responsibility and ensuring business compliance.

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Resilience & Well-being for Customer Service Teams

A half-day course covering the importance of self-care in building resilience, and practical tips to enhance delegates’ well-being.

from £1,400 + VAT

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Trauma Informed Responses

Provides practical knowledge and skills that can be used to create supportive, safe and empowering environments.

from £1,400 + VAT

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Supporting Vulnerable Customers

A course to challenge assumptions and build confidence in how to identify, respond and support vulnerable customers.

from £2,100 + VAT

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Conversations with Customers About Death

Provides an understanding of how bereavement and terminal illness may impact customers and how they engage with organisations.

from £1,300 + VAT

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Managing Suicidal Customer Conversations

Ideal for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.

from £1,400 + VAT

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Equality, Diversity and Inclusion

Covers key concepts related to equality, diversity, and inclusion, exploring how they contribute to a more innovative and collaborative work atmosphere.

from £1,300 + VAT

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Conversations with Customers Who Can’t Pay

Explore the causes pushing more people into financial difficulty and the impact it has on their emotional, mental and physical wellbeing.

from £1,300 + VAT

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3000+ delegates trained.

Join a community of organisations who have strengthened their awareness and understanding of vulnerability.

98% feel more confident.

Following our training, delegates report feeling more confident and equipped to manage vulnerable customer conversations.

Join over 350 organisations.

We’ve provided comprehensive training and consultancy to over 350 organisations, across a wide range of industries.

Recent reviews from over 550 delegates.

Bronach G

21 May 2025

Supporting Vulnerable Customers

Really good to get a refresh of what we had learned and it was a delight to have Helen deliver it.

Martin L

19 May 2025

Supporting Vulnerable Customers

Perfect refresher course to help in every day role and life.

Martin L

19 May 2025

Managing Suicidal Customer Conversations

Positive course for a negative subject.

Kate M

19 May 2025

Supporting Vulnerable Customers

What a fantastic course! Helen was engaging, very professional and encouraged participation from our team which resulted in lived experiences being shared. This helped to shape our understanding of vulnerability and explore different approaches to situations that we might encounter as consumer advocates. Thank you Helen.

Denise Y

15 May 2025

Supporting Vulnerable Customers

Helen is great! A lovely lady and great trainer. Look forward to doing training with Helen again in the future.

Denise A

14 May 2025

Supporting Vulnerable Customers

Loved the course! Helen was lovely and easy to talk to and created a friendly and relaxed atmosphere. Really helpful and gave me more ideas on responses and how to navigate dealing with vulnerable customers. 10/10

Victoria O

14 May 2025

Supporting Vulnerable Customers

This was a brilliant course. Helen made everyone feel comfortable and provided really useful and valuable information and techniques that will help me daily within my job role.

Josephine M

13 May 2025

Supporting Vulnerable Customers

Enjoyable and well planned course

David S

12 May 2025

Supporting Vulnerable Customers

I really enjoyed the course Helen came across well and it was nice to hear other experiences from the other side of employees I would highly recommend it

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What makes a customer vulnerable?

Vulnerability can arise from a variety of factors, including financial instability, health challenges, limited digital skills or personal life events. They can be temporary or permanent.

Consistent and appropriate responses help those facing vulnerable circumstances to build resilience. Your actions can prevent issues from escalating and causing harm.

We can help you to address the multifaceted nature of vulnerability and build trust. Through tailored customer interactions, we can all contribute to a more compassionate and responsible society.

What you can do Arrange a call with Helen

Vulnerable Customer Training.

Ensure your team are confident and sufficiently equipped to identify, respond to, and provide support for vulnerable customers.

View our courses

Vulnerable Customer Consultancy.

With outcomes tailored to your vision, trust us to help define your goals, review current practices and recommend solutions.

What's included?

Resource Hub.

Our resources offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Browse resources

Training options tailored to your organisation.

Our services are aligned with the vision of your organisation. We aim to help you embed good practice and navigate the complex landscape of compliance.

Book a discovery call with Helen today to learn more about the benefits of our tailored support.

Book a call with Helen See our solutions