I thoroughly enjoyed this course. It was well presented, informative and interactive. I learnt a great deal and lots to take away. I do however feel this should be rolled out to all... as the changes we need to make as a business to help vulnerable customers affects everyone... as also mentioned on the course, you could say we're all vulnerable and therefore should treat everyone with kindness thats the first place to start.

I thought your facilitation of the course was outstanding, you create an open and psychologically safe space from the very start. I took a lot from the course; one thing that stood out that I have mentioned in countless conversations with colleagues is the point around the fight or flight response when first engaging with a customer that is feeling suicidal, and how it is normal for a colleague to be unsure of what to say initially to open the conversation and support the customer. I really like your take on this that it is okay to feel this way and I have shared your practical suggestions for how to overcome this using statements such as ‘I don’t have the answers, but I’m just glad you told me, and I am here to listen to you and support in anyway I can’ Thank you again for delivering such a productive and meaningful session. Your passion and genuine care for the wellbeing of people comes across in abundance.

Session was really clear and engaging. I learnt a lot that I can implement not only at work but in my day to day life and also be in a stronger position to support my team.

It was good to attend the course. Learned & acknowledged from other team members what queries/questions they had and how they dealt with.

I found the useful/unhelpful terms for when people are in a crisis really insightful. Sometimes the phrases on the unhelpful side would come out naturally without even realising you were probably causing more harm than good. I will use these in my personal and professional life. As some of the subject matter was difficult to hear, Helen made it clear that anyone could leave the room to take a minute at any stage with no judgment

It was a good refresher course.

This was training by way of informal discussion which was unusual but I thought it was useful and engaging. Ultimately the key two points for me are active listening and asking the right questions.

Brilliant first day of sessions from Helen. Her knowledge and experience really helps with such an important topic for our industry.

Very pleasant course and thought provoking. Have done the course before but was nice to recap.

Helen was engaging, informative and kept the training focused and fun.