Vulnerable Customer Resources and Training Tools

Empower your teams and support your vulnerable customers like never before, with one great-value subscription.

If you have a question about a specific resource or want to learn more about our tailored training solutions, get in touch today.

An effective training resource for exploring specific customer circumstances and your organisation’s responses to them.

£125.00 excl. VAT

NEW FOR 2025

Increase knowledge and understanding of lived experience situations and conditions by acknowledging Awareness Days in 2025.

Download for free

Fire Evacuation Guide for Vulnerable Residents

A practical resource full of advice and guidance for ensuring the safety of vulnerable residents of managed or tenanted buildings.

£50.00 excl. VAT

Our ultimate collection of guides to support your employees when responding to difficult or sensitive customer disclosures.

£99.00 excl. VAT

A collection of expert resources designed to guide you through the challenge of dealing with customers who face end-of-life situations.

£150.00 excl. VAT

Outlines the important principles and best practices organisations should consider when managing unacceptable customer behaviour.

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Vulnerability Drivers Guide

A detailed look at the 4 key drivers that the FCA has identified as contributing to vulnerability: health, life events, resilience, and capability.

Download for free

Handling Angry Customers Guide for Businesses

Practical tools and techniques to help your business navigate challenging interactions with grace, empathy, and professionalism.

£50.00 excl. VAT

Features 24 Vulnerability Quick Wins which your organisation can implement with minimal or no cost.

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Training Courses.