Enhancing Customer Service Skills

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Quick Guide Bundle

Our ultimate collection of guides to support your employees when responding to difficult or sensitive customer disclosures.
£99.00 excl. VAT

Employee Skills Questionnaire

Assess your team’s current level of knowledge and confidence in identifying and responding to vulnerabilities.
Download for free

Consumer Understanding Guide for Businesses

Provides insights, practical advice, and strategies for acknowledging the diverse challenges and barriers to customers’ understanding and enhancing communication.
£35.00 excl. VAT

Handling Angry Customers Guide for Businesses

Practical tools and techniques to help your business navigate challenging interactions with grace, empathy, and professionalism.
£50.00 excl. VAT

Bereavement Support Toolkit for Businesses

A collection of expert resources designed to guide you through the challenge of dealing with customers who face end-of-life situations.
£150.00 excl. VAT

Bereavement Persona Guide

A collection of detailed customer personas to help staff understand the diverse needs and emotional states of bereaved customers.
£99.00 excl. VAT