Enhancing Customer Service Skills

Quick Guide Bundle
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Quick Guide Bundle

Our ultimate collection of guides to support your employees when responding to difficult or sensitive customer disclosures.
£99.00 excl. VAT
Employee Skills Questionnaire
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Employee Skills Questionnaire

Assess your team’s current level of knowledge and confidence in identifying and responding to vulnerabilities.
Download for free
Consumer Understanding Guide for Businesses
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Consumer Understanding Guide for Businesses

Provides insights, practical advice, and strategies for acknowledging the diverse challenges and barriers to customers’ understanding and enhancing communication.
£35.00 excl. VAT
Handling Angry Customers Guide for Businesses
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Handling Angry Customers Guide for Businesses

Practical tools and techniques to help your business navigate challenging interactions with grace, empathy, and professionalism.
£50.00 excl. VAT
Bereavement Support Toolkit for Businesses
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Bereavement Support Toolkit for Businesses

A collection of expert resources designed to guide you through the challenge of dealing with customers who face end-of-life situations.
£150.00 excl. VAT
Bereavement Persona Guide
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Bereavement Persona Guide

A collection of detailed customer personas to help staff understand the diverse needs and emotional states of bereaved customers.
£99.00 excl. VAT
Essential Guide for Recognising Economic Abuse
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Essential Guide for Recognising Economic Abuse

Practical advice on how to identify behavioural changes that are potential indicators of economic abuse and respond with sensitivity and support.
£35.00 excl. VAT