Explores key areas such as necessity vs intrusion, consent and transparency, power imbalance, GDPR/safeguarding and access, and how to use data for insight and meaningful change.
Join us for an insightful live panel discussion exploring practical approaches to colleague well-being.
This live webinar brings together a panel of experts to share their insights, experiences, and best practices on fostering resilience and well-being for colleagues in customer-facing roles, especially when navigating highly emotive and challenging conversations.
Ahdhia works with Novuna’s CX Leadership team to lead strategic Employee Engagement initiatives. Passionate about creating a culture where wellbeing, development, and employee voice are prioritised, she focuses on building inclusive, empowering experiences that help individuals and teams thrive.
Rachel is committed to fostering wellbeing, inclusivity, and positive change within the financial services sector. In her current role, Rachel leads strategic initiatives focused on supporting the emotional and mental wellbeing of employees and customers.
Heidi is an experienced and compassionate BACP Registered Psychotherapeutic Counsellor helping individuals to overcome life’s challenges and achieve greater emotional wellbeing. Heidi specialises in work-related stress, anxiety, depression, bereavement and loss, low self-esteem, and relationship issues.
Helen is a dedicated advocate for creating empathetic and supportive customer experiences. Helen works closely with organisations across various sectors, equipping teams with the skills and knowledge to effectively support their vulnerable customers.
A full day of insight, discussion, networking and practical sessions for customer-facing, compliance & operational teams.
