An insightful live panel discussion around recognising and supporting customers where there is abuse.
This webinar brings together a panel of experts to share their insights, experiences and good practice on how to recognise and support customers disclosing or experiencing abuse. This webinar is tailored for professionals in financial services, utility sectors, local authorities, housing associations and regulated industries.
With a strong background in training delivery, Jasbinder brings her expertise to designing and delivering engaging sessions on domestic abuse awareness, trauma-informed responses, and making reasonable adjustments. Her work helps organisations build confidence and capability in supporting vulnerable customers.
Simon leads TSB Bank’s work on domestic, financial, and economic abuse, driving initiatives such as the award-winning Emergency Flee Fund and enhanced colleague support recognised by the Everyone’s Business Award. With over a decade at TSB, Simon continues to champion practical solutions to protect vulnerable customers.
Helen is a dedicated advocate for creating empathetic and supportive customer experiences. Helen works closely with organisations across various sectors, equipping teams with the skills and knowledge to effectively support their vulnerable customers.
A full day of insight, discussion, networking and practical sessions for customer-facing, compliance & operational teams.
