Shaping Customer Support for Bereavement and Terminal Illness
12:00am, 10 February 2025
Watch to gain valuable knowledge on how your organisation can develop strategies to support customers and employees with empathy and professionalism.
Recognising and Supporting Customers Where There is Abuse
12:00am, 15 September 2025
An insightful live panel discussion around recognising and supporting customers where there is abuse.
Collecting and Using Meaningful Vulnerability Data
12:00am, 2 March 2026
An insightful live panel discussion exploring how organisations can collect and use meaningful vulnerability data, while balancing regulatory requirements with ethical, transparent customer support.
