Accessible & Inclusive Customer Conversations (Copy)

As individuals and organisations, we have a responsibility to provide inclusive and accessible communication to all customers.  

Small steps can make a big difference in making communication with customers more accessible, and it’s vital that firms understand and recognise the importance of breaking down barriers and encouraging engagement with all customers.

In this 1-hour session, we’ll explore the importance of understanding and recognising communication differences, preferences and challenges. You’ll learn how to consider the customer’s perspective and needs, and recognise where and how reasonable adjutsments can make communication more accessible and inclusive.

We will cover:

• Why accessible and inclusive communication is necessary
• Reasonable adjustments – what are they and why are they important?
• Understanding and supporting neurodivergent customers
• Inclusive language
• Communication good practice