Get unlimited access to our premium resource hub.

Access a growing library of downloadable resources created by leading experts in consumer vulnerability. Empower your teams and support your vulnerable customers like never before, with one great-value subscription.

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Instant Access.

Save hours of research & development with immediate access to our Resource Hub. Dive right into materials that empower your customer-facing teams and inform your vulnerability strategy.

Stay Ahead.

Discover resources that evolve with industry standards and customer expectations. Unlock guides, toolkits and training materials that address the latest challenges in vulnerable customer care.

Great Value.

One simple, great-value subscription. An individual or team subscription gives you the flexibility to gather resources, as required, through the year.

£249.

+VAT, per year. Includes one member.
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£499.

+VAT, per year. Includes up to 5 members.
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£POA.

per year. 5+ members.
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Ongoing support and personalised recommendations.

Benefit from our advice and get the most out of the training resources. If you can’t find what you’re looking for, we are open to fresh ideas that inform the development of new resources. Our team is here to ensure you have the right tools to effectively support vulnerable customers.

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Frequently Asked Questions.

The Unlimited Access Pass grants you full access to our entire resource hub. This includes a variety of downloadable tools such as guides, checklists, training materials, and best practices. You will also have full access to any newly added resources as they become available.

Yes. You can download the resources and access them offline whenever needed.

The Unlimited Access Pass is for individual use only. However, we offer team or enterprise passes that allow access for multiple users with a team.

All resources are available in popular, commonly used formats such as PDF or Word Doc. Each resource is easy to download and use across your different devices.

Yes, you can cancel your subscription at any time. Once cancelled, you will retain access to the resources for the remainder of your billing period.

The Unlimited Access Pass is perfect for customer service professionals, managers, and any organisations that deal with vulnerable customers.

New resources are added regularly, typically on a monthly basis. Our aim is to continuously update the hub with resources that evolve with industry standards and customer expectations.

You will have unlimited access to the resource hub for as long as your subscription is active. This includes any new resources added during your subscription period.

While the resources focus on supporting vulnerable customers, they are designed to be adaptable across various industries such as financial services, healthcare, utilities, telecommunications and retail.

If you have any questions or need support, you can contact us by emailing info@helenpettifer.com or calling 01296 596 958.