Transform routine customer encounters into supportive, meaningful interactions.

The Bereavement Support Toolkit is a collection of expert resources designed to guide you through the challenge of dealing with customers who face end-of-life situations.

  • Learn how to provide compassion, understanding, and appropriate support to your customers
  • Alleviate the emotional burden on bereaved individuals
  • Build trust and foster customer loyalty by showing that your business truly cares about customer experiences and outcomes

Includes 12 Unique Customer Personas

The toolkit includes 12 detailed customer personas to help your staff understand the diverse needs and emotional states of bereaved customers.

These can be used to explore appropriate and empathic responses to disclosures of bereavement or terminal illness.

All personas feature:

  • What the customer needs from you
  • What you need to do
  • Examples of the right questions to ask
  • Examples of responses to disclosures

Also included:

Bereavement Guide for Businesses

A practical and detailed resource to aid staff training and customer support during times of bereavement or terminal illness.

Customer End of Life Policy

Outlines how your organisation can respectfully and effectively interact with customers in their final stages of life, or following a loss.

Power of Attorney Guide

Explains the legal aspects and sensitivities involved when interacting with individuals holding power of attorney for customers.

Ready to transform your customer interactions?

£150.00 excl. VAT

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