Privacy Policy

This privacy policy sets out how Helen Pettifer Training Ltd use and protect any information that you provide when using this website (https://www.helenpettifer.com) or engaging with Helen Pettifer Training Ltd.

Helen Pettifer Training Ltd are committed to ensuring that your privacy is protected. Helen Pettifer Training Ltd will inform all customers of updates or changes to this policy.

 

What data do Helen Pettifer Training Ltd collect?

Helen Pettifer Training Ltd collect the following data:

  • Personal identification information (Name, email address, organisation, phone number, etc.)

 

How do Helen Pettifer Training Ltd collect your data?

You directly provide Helen Pettifer Training Ltd with most of the data Helen Pettifer Training Ltd collect. Helen Pettifer Training Ltd collect data and process data when you:

  • Register online or on third party event pages such as Eventbrite or place an order for any of my products or services

  • Voluntarily complete a customer survey or provide feedback on any message boards, review pages or via email

  • Use or view the website via your browser’s cookies

 

How will Helen Pettifer Training Ltd use your data?

Your data is collected so that Helen Pettifer Training Ltd can:

  • Process your order, event bookings and manage your training requirements

  • Email you with special offers on other products, services, and events

 

How do Helen Pettifer Training Ltd store your data?

Helen Pettifer Training Ltd securely store your data in a cloud-based and password protected Customer Relationship Management System.

Helen Pettifer Training Ltd will keep your data for as long as is relevant to our business relationship or until you explicitly inform me to be removed.  Helen Pettifer Training Ltd will delete your data by permanently deleting from the system and if hard copies exist of your data, these will be confidentially destroyed through shredding.

 

Marketing

Helen Pettifer Training Ltd would like to send you information about products and services that Helen Pettifer Training Ltd think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Helen Pettifer Training Ltd from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email info@helenpettifer.com.

 

What are your data protection rights?

Helen Pettifer Training Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request me for copies of your personal data. Helen Pettifer Training Ltd may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Helen Pettifer Training Ltd correct any information you believe is inaccurate. You also have the right to request Helen Pettifer Training Ltd to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Helen Pettifer Training Ltd erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Helen Pettifer Training Ltd restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to the processing of your personal data by Helen Pettifer Training Ltd, under certain conditions.
  • The right to data portability – You have the right to request that Helen Pettifer Training Ltd transfer the data they have collected to another organisation, or directly to you, under certain conditions.

If you make a request, Helen Pettifer Training Ltd have one month to respond to you. If you would like to exercise any of these rights, please contact Helen Pettifer Training Ltd:

Email: info@helenpettifer.com

Call: 01296 596958

 

Cookies

Google Analytics are used on https://www.helenpettifer.com. Your activity on this site is monitored by cookies and the data will be used in an anonymised way to inform changes to the website.

Traffic log cookies help Helen Pettifer Training Ltd to analyse webpage traffic data and improve the user experience.

Helen Pettifer Training Ltd only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help Helen Pettifer Training Ltd provide you with a better website by enabling Helen Pettifer Training Ltd to monitor which pages you find useful and which you do not. A cookie in no way gives Helen Pettifer Training Ltd access to your computer or any information about you, other than the data you choose to share with Helen Pettifer Training Ltd.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Data Protection

Helen Pettifer Training Ltd respect the need for robust data protection.

If the need arises to gather personal data from you, Helen Pettifer Training Ltd will clarify the information Helen Pettifer Training Ltd require and the purpose for which it will be used.

Helen Pettifer Training Ltd collect and process personal data from clients for legitimate business purpose. Data will be collected with your consent, either via the ‘contact me’ page on the website, email or by telephone.

Helen Pettifer Training Ltd use third party companies for marketing and business purposes. These include Mailchimp, Insightly, Xero, and Eventbrite.

Helen Pettifer Training Ltd will not share or sell your personal information with any other third party.

When the need for the information has passed, all records of your data will be removed.

If you change your mind and want Helen Pettifer Training Ltd to remove any data that you have provided, please get in touch and Helen Pettifer Training Ltd will take immediate action.

Any complaints regarding your personal data can be raised with the Complaints Supervisory Authority at ICO.

 

Confidentiality

Any information that is shared during a training course or project engagement will not be shared or discussed with anyone else.

This information can include knowledge with regards the business structure, financial state, customers, employees and suppliers of the organisation or any personal information of delegates attending training courses.

 

Security

Helen Pettifer Training Ltd are committed to ensuring that your information is secure. In order to prevent unauthorised disclosure, Helen Pettifer Training Ltd have measures in place to protect access to technology.

Helen Pettifer Training Ltd are careful to use private, password protected Wi-Fi at all times.