For organisations with an in-house training team, we offer Train the Trainer packages. These provide a comprehensive and cost-effective method of delivering vulnerable customer courses.
Our packages include:
- Full tutor notes including activities
- Training workbook
- Presentation slides
- Certificates
- 1-hour facilitated discussion
Once purchased, you can deliver the training in-house as frequently as required. As part of the Train the Tracker package we invite trainers to join our open Q&A sessions and access our online resources to build their knowledge and understanding. If required, we can also offer a practice training session.
By investing in one of our Train the Trainer packages, your organisation can develop in-house expertise, ensuring long-term training sustainability and a consistent approach to supporting vulnerable customers.
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Reduce ongoing training costs by equipping your in-house team to deliver sessions as frequently as needed
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Ensure all employees receive high-quality, standardised training aligned with your organisation’s values and customer service
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Adapt course materials to reflect your organisation’s specific policies, customer interactions, and industry challenges
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Provide your trainers with the tools, resources, and confidence to deliver impactful training sessions
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Foster a culture of continuous learning, ensuring teams remain informed and equipped to support vulnerable customers
