Free
Signposting Resource
A practical signposting resource to help teams support vulnerable customers with relevant helplines, charities, urgent contacts and local support options.
Shaping Customer Support for Bereavement and Terminal Illness
12:00am, 10 February 2025
Watch to gain valuable knowledge on how your organisation can develop strategies to support customers and employees with empathy and professionalism.
Recognising and Supporting Customers Where There is Abuse
12:00am, 15 September 2025
An insightful live panel discussion around recognising and supporting customers where there is abuse.
Practical Approaches to Colleague Wellbeing
12:00am, 24 April 2025
Explores how we can foster resilience and well-being for colleagues in customer-facing roles, especially when navigating highly emotive and challenging conversations.
Collecting and Using Meaningful Vulnerability Data
12:00am, 2 March 2026
An insightful live panel discussion exploring how organisations can collect and use meaningful vulnerability data, while balancing regulatory requirements with ethical, transparent customer support.
