This questionnaire offers a means to assess your team’s current level of knowledge and confidence in identifying and responding to vulnerabilities.
It can help you to identify strengths within the team and areas where additional training or resources are required.
Completing the same questionnaire following training can help to monitor if outcomes have been achieved.
Download for free
Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.
Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.
Free Resources
Free Resources
Free Resources
Free Resources
Guides
Join to learn how to build and maintain personal emotional resilience during and after distressing conversations.
