Upcoming Events

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5 June 2025

Vulnerability Live Q & A Hosted by Helen Pettifer

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.
Free to attend
30 June 2025

How to Manage Unacceptable Customer Behaviour

Customers may become frustrated due to unmet expectations, perceived unfair treatment, challenging life situations or not feeling listened to. Sometimes their behaviour is rude, offensive, aggressive and threatening. What can you do in this situation?
£35.00 excl. VAT per delegate
4 July 2025

Vulnerability Live Q & A Hosted by Helen Pettifer

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.
Free to attend
7 July 2025

How to Identify and Support Vulnerable Customers Over the Telephone

You are speaking to multiple customers every hour and have limited time with each, so how can you quickly pick up that the customer may be experiencing vulnerable circumstances?
£35.00 excl. VAT per delegate
28 July 2025

How to Respond to a Customer Who Can’t Pay

This session will equip you with practical strategies to approach sensitive financial conversations with empathy, professionalism, and confidence.
£35.00 excl. VAT per delegate
1 August 2025

Vulnerability Live Q & A Hosted by Helen Pettifer

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.
Free to attend
4 August 2025

How to Check That Customers Understand the Information You’ve Shared

How do you check consumer understanding? A ‘yes’ response or nod of the head is not enough, so what else can we do to ensure that customers have what they need to make informed decisions?
£35.00 excl. VAT per delegate
20 August 2025

How to Respond When a Client Discloses a Terminal Diagnosis

This session will equip you with practical strategies to approach sensitive financial conversations with empathy, professionalism, and confidence.
£35.00 excl. VAT per delegate