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Explore thousands of unique scenarios tailored to your real customer base.

More Than Meets The Eye is a digital training tool for exploring realistic and relevant customer scenarios. Spark richer discussion and help your teams practice empathy and decision-making for the people they’re most likely to support day to day.

How does it work? Get instant access

Choose from avatars that match your audience

  • Choose a “customer” that best matches your audience
  • Scenarios instantly feel more relevant and realistic
  • Sparks better discussion
  • Help your team practice empathy and decision-making with the people they’re supporting in the real world
Get instant access from £29
Customer card 1 Customer card 2 Customer card 3
Life event card 1 Life event card 2 Life event card 3

Bring real-life context into every scenario

  • Select a Life Event card to add the “why” behind a customer’s behaviour
  • Quickly create more realistic situations
  • Prompts feelings of empathy
  • Helps your team practice responding appropriately
  • Explore the changing circumstances that can affect your customer's needs, choices, and vulnerabilities
Get instant access from £29

Add the health context that changes everything

  • Instantly makes the scenario more realistic
  • Health Condition cards highlights the needs, barriers, and adjustments your team might otherwise miss
  • Helps your team to build genuine empathy and improve communication
  • Encourages practicing support that’s inclusive and practical
Get instant access from £29
Health condition card 1 Health condition card 2 Health condition card 3

⭐⭐⭐⭐⭐

"...it really helps to bring different scenarios and circumstances to life for staff at all levels. The combinations are endless and the cards can be used in so many different ways. Using the cards has helped to provoke some great discussion and debate, which benefits all of our consumers. I highly recommend adding the game to your toolkit!"

- National House Building Council

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£249.

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