Trauma Informed Responses

Trauma Informed Responses

Watch: What to Expect from This Course.
Course Summary.

A ½ day course to provide delegates with practical knowledge and skills that can be applied in professional roles to create supportive, safe and empowering environments. Through insight, shared experience and case studies the training will better equip customer-facing teams to support customers experiencing trauma.

Throughout the session, we’ll cover the fundamental principles of being trauma-informed, discuss the impact of trauma on individuals and communities, and explore strategies for integrating trauma-informed approaches into conversations, job roles and work practices.

Delegates will have the opportunity to reflect, share good practices and participate in course activities and case study discussions.

prices from £1,600 + VAT (max 16 delegates)

Individual or smaller team? If you’re unable to fill an in-house training course or your budget doesn’t stretch to our tailored sessions, our virtual open courses provides an affordable and flexible alternative.

Who should attend?
  • Customer facing staff
  • Claims handlers
  • Complaints handlers
  • Vulnerability Champions and leads
  • Customer Service Team Leaders
  • HR staff
Feedback.

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“Fantastic thought-provoking course tailored to the need of our organisation and the work we undertake. Having attended a few courses on similar topics before, this course delivered by Helen and Jasbinder superseded all my expectations. I found the course very engaging and will most definitely recommend the course to other colleagues and connections who are interested in learning more about the topics of trauma and vulnerabilities.”

– Sheldon P

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“I really enjoyed the course and found Helen and Jasbinder to be very informative, engaging and approachable. Helen and Jasbinder created a safe and warming atmosphere to discuss amongst colleagues and I now feel a lot more comfortable dealing with vulnerable customer conversations since taking part in the course. Thank you so much.”

– Olivia D

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“This training session was absolutely brilliant. Jasbinder and Helen were excellent trainers and the session was really informative. I thought the fidget gadgets on the tables were a great idea and we all made the most of them. The session was a safe space to share our thoughts and experiences.”

– Katherine M

What you’ll learn.

1. Understanding Trauma

  • What is trauma?
  • How trauma impacts individuals

2. Trauma Informed Responses

  • Introduction to being trauma informed
  • Embedding the principles of Trauma Informed Practices

3. Support and Signposting

  • Exploring signposting opportunities
  • Exploring strategies for support/intervention
  • Support for yourself
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Benefits.

  • Helps staff recognise signs of trauma, leading to more compassionate, sensitive, and respectful interactions.
  • Supportive interactions can help to avoid behaviours or language that may trigger customers with trauma, making customers feel safer and more comfortable.
  • Addressing issues more effectively and empathetically reduces the likelihood of customer complaints and escalations.
  • Trained staff can identify and mitigate potential risks associated with vulnerable customers, reducing the likelihood of legal, regulatory and reputational issues.
  • Trauma-informed approaches promote a culture of care, leading to greater team collaboration and mutual support among staff.
  • Employees who feel equipped to provide support to vulnerable customers may experience increased job satisfaction, knowing they are making a positive impact.

Learning outcomes.

  • Understand trauma: Gain a comprehensive understanding of trauma, including its definition, types, and prevalence, as well as the impact it can have on individuals and communities.
  • Recognition of Trauma Signs and Symptoms: Develop the ability to recognise signs and symptoms of trauma in individuals, including common behavioural, emotional, and physiological responses.
  • Principles of Trauma-Informed Responses: Learn the core principles of trauma informed responses, including safety, trustworthiness, choice, collaboration, and empowerment, and how to integrate these principles into work and job role practice.
  • Self-Care and Vicarious Trauma: Learn about the importance of self-care and strategies for preventing and addressing vicarious trauma, burnout, and compassion fatigue.
Request more details.

Individual or smaller team?
If you’re unable to fill an in-house training course or your budget doesn’t stretch to our tailored sessions, our virtual open courses provides an affordable and flexible alternative.