Tenants face a wide range of circumstances which impact their quality of life. We explore practical ways that housing associations can effectively communicate evacuation processes, identify signs of domestic abuse and reduce rent arrears to protect tenants and properties.
Who should attend?
- Customer facing staff
- Claims handlers
- Complaints handlers
- Vulnerability Champions and leads
- Customer Service Team Leaders
Toolkit Details.
Each 1-hour Vulnerability Toolkit session focuses on a specific aspect of working with vulnerable customers, offering practical insights and tools to navigate complex challenges with confidence and care.
Date: Tuesday, 10 February 2026
Time: 10:00 - 11:00
Book 5 places, get the 6th free
Add 6 places to your basket - the discount applies automatically at checkout.
£35.00 excl. VAT per delegate
Got a question about this toolkit? Send us a message.
