Training Courses

⭐⭐⭐⭐⭐ 4.9 (324 reviews)

Supporting Vulnerable Customers

from £2,400 + VAT

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⭐⭐⭐⭐⭐ 4.9 (190 reviews)

Managing Suicidal Customer Conversations

1/2-day course

Ideal for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.

from £1,600 + VAT

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⭐⭐⭐⭐⭐ 4.8 (4 reviews)

Equality, Diversity and Inclusion

1/2-day course

Covers key concepts related to equality, diversity, and inclusion, exploring how they contribute to a more innovative and collaborative work atmosphere.

from £1,600 + VAT

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⭐⭐⭐⭐⭐ 5.0 (15 reviews)

Resilience & Well-being for Customer Service Teams

1/2-day course

A half-day course covering the importance of self-care in building resilience, and practical tips to enhance delegates’ well-being.

from £1,600 + VAT

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⭐⭐⭐⭐⭐ 5.0 (6 reviews)

Trauma Informed Responses

1/2-day course

Provides practical knowledge and skills that can be used to create supportive, safe and empowering environments.

from £1,600 + VAT

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⭐⭐⭐⭐⭐ 4.8 (29 reviews)

Conversations with Customers Who Can’t Pay

1/2-day course

Explore the causes pushing more people into financial difficulty and the impact it has on their emotional, mental and physical wellbeing.

from £1,600 + VAT

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⭐⭐⭐⭐⭐ 4.8 (13 reviews)

Conversations with Customers About Death

1/2-day course

Provides an understanding of how bereavement and terminal illness may impact customers and how they engage with organisations.

from £1,600 + VAT

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