This guide helps organisations to ensure services remain accessible to all, as digital technology is embraced.

Digital advances improve customer service and operational efficiency for many, however, they can prevent some customers from accessing services.

This document provides insight into the inclusive adoption of digital technology, taking into account:

  • Basic Digital Skills
  • Access to Devices and the Internet
  • Accessible Website Content

Download for free

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Embedding good practice into your organisation doesn’t have to be a headache.

Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Embedding good practice into your organisation doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

At a glance.

This guide helps organisations to ensure services remain accessible to all, as digital technology is embraced.

Digital advances improve customer service and operational efficiency for many, however, they can prevent some customers from accessing services.

This document provides insight into the inclusive adoption of digital technology, taking into account:

  • Basic Digital Skills
  • Access to Devices and the Internet
  • Accessible Website Content

Download for free

Got a question about this resource? Send us a message.

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