Name: Quick Guide Bundle
SKU: 1992
Price: 99.00 GBP
Availability: InStock

Our Quick Guide Bundle includes 15 essential guides that will support your employees when responding to difficult or sensitive customer disclosures.

Detecting a Vulnerability
Identifying Vulnerability Over the Telephone
Disclosure of a Vulnerability
Recording Vulnerability
Identifying Challenges with Understanding
Questions to Clarify Understanding
Specific vulnerable circumstances:
Customer End of Life Conversations
Disclosure of Suicide Thoughts
Responding to Bereaved Customers
Managing Angry Customers
Focus on Neurodiversity
Serving First Time Customers
Serving Older Customers
Respectful Terminology
The Power of Voice and Empathy

£99.00 excl. VAT

Got a question about this resource? Send us a message now.

Embedding good practice into your organisation doesn’t have to be a headache.

Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Embedding good practice into your organisation doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Our Quick Guide Bundle includes 15 essential guides that will support your employees when responding to difficult or sensitive customer disclosures.

Detecting a Vulnerability
Identifying Vulnerability Over the Telephone
Disclosure of a Vulnerability
Recording Vulnerability
Identifying Challenges with Understanding
Questions to Clarify Understanding
Customer End of Life Conversations

Disclosure of Suicide Thoughts
Responding to Bereaved Customers
Managing Angry Customers
Focus on Neurodiversity
Serving First Time Customers
Serving Older Customers
Respectful Terminology
The Power of Voice and Empathy

£99.00 excl. VAT

Got a question about this resource? Send us a message.

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Quick Guide Bundle

Quick Guide Bundle

Quick Guide Bundle

Quick Guide Bundle

Embedding good practice into your organisation doesn’t have to be a headache.

Embedding good practice into your organisation doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our Quick Guide Bundle includes 15 essential guides that will support your employees when responding to difficult or sensitive customer disclosures.

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