Our Quick Guide Bundle includes 15 essential guides that will support your employees when responding to difficult or sensitive customer disclosures.

  • Detecting a Vulnerability
  • Identifying Vulnerability Over the Telephone
  • Disclosure of a Vulnerability
  • Recording Vulnerability
  • Identifying Challenges with Understanding
  • Questions to Clarify Understanding
  • Specific vulnerable circumstances:
  • Customer End of Life Conversations
  • Disclosure of Suicide Thoughts
  • Responding to Bereaved Customers
  • Managing Angry Customers
  • Focus on Neurodiversity
  • Serving First Time Customers
  • Serving Older Customers
  • Respectful Terminology
  • The Power of Voice and Empathy

£99.00 excl. VAT

Got a question about this resource? Send us a message now.

Embedding good practice into your organisation doesn’t have to be a headache.

Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Embedding good practice into your organisation doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Our Quick Guide Bundle includes 15 essential guides that will support your employees when responding to difficult or sensitive customer disclosures.
  • Detecting a Vulnerability
  • Identifying Vulnerability Over the Telephone
  • Disclosure of a Vulnerability
  • Recording Vulnerability
  • Identifying Challenges with Understanding
  • Questions to Clarify Understanding
  • Customer End of Life Conversations
  • Disclosure of Suicide Thoughts
  • Responding to Bereaved Customers
  • Managing Angry Customers
  • Focus on Neurodiversity
  • Serving First Time Customers
  • Serving Older Customers
  • Respectful Terminology
  • The Power of Voice and Empathy

£99.00 excl. VAT

Got a question about this resource? Send us a message.

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