In the dynamic landscape of customer service, encountering angry customers is inevitable.

Handling angry customers isn’t just about pacifying immediate concerns; it’s an opportunity to showcase excellent customer service and support, rebuild trust, and potentially turn a negative experience into a positive one.

This guide provides practical tools and techniques to help your business navigate these challenging interactions with grace, empathy, and professionalism. It also informs how to support frontline staff following an encounter with an angry customer.

Guide includes:

  • Understanding anger
  • Vulnerable circumstances and anger
  • Processes for handling angry customers
  • Unacceptable Customer Behaviour Policy
  • Supporting team members
  • Learning from angry customers

When these difficult conversations are used as a learning experience, it turns an emotional exchange into a practical interaction.

£50.00 excl. VAT

Got a question about this resource? Send us a message now.

Embedding good practice into your organisation doesn’t have to be a headache.

Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Embedding good practice into your organisation doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

At a glance.

In the dynamic landscape of customer service, encountering angry customers is inevitable.

Handling angry customers isn’t just about pacifying immediate concerns; it’s an opportunity to showcase excellent customer service and support, rebuild trust, and potentially turn a negative experience into a positive one.

This guide provides practical tools and techniques to help your business navigate these challenging interactions with grace, empathy, and professionalism. It also informs how to support frontline staff following an encounter with an angry customer.

Guide includes:

  • Understanding anger
  • Vulnerable circumstances and anger
  • Processes for handling angry customers
  • Unacceptable Customer Behaviour Policy
  • Supporting team members
  • Learning from angry customers

When these difficult conversations are used as a learning experience, it turns an emotional exchange into a practical interaction.

£50.00 excl. VAT

Got a question about this resource? Send us a message.

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