A disclosure of bereavement can leave us lost for meaningful words and appropriate responses. Yet, we need to have these conversations to help customers through the practicalities.

Acknowledging the sensitive nature of bereavement, our guide provides insights, practical advice, and thoughtful strategies for responding to loss, including:

  • Responses to and recording of disclosures of bereavement
  • Responses to terminal illness
  • Ways to support grieving customers
  • Signposting to specialist services
  • A checklist to inform implementation

Your customers and colleagues will appreciate a workplace culture that values compassion, empathy, and resilience during one of life’s most difficult moments.

£35.00 excl. VAT

Got a question about this resource? Send us a message now.

Embedding good practice into your organisation doesn’t have to be a headache.

Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Embedding good practice into your organisation doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

At a glance.

A disclosure of bereavement can leave us lost for meaningful words and appropriate responses. Yet, we need to have these conversations to help customers through the practicalities.

Acknowledging the sensitive nature of bereavement, our guide provides insights, practical advice, and thoughtful strategies for responding to loss, including:

  • Responses to and recording of disclosures of bereavement
  • Responses to terminal illness
  • Ways to support grieving customers
  • Signposting to specialist services
  • A checklist to inform implementation

Your customers and colleagues will appreciate a workplace culture that values compassion, empathy, and resilience during one of life’s most difficult moments.

£35.00 excl. VAT

Got a question about this resource? Send us a message.

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