This valuable business policy outlines the important principles and best practices organisations should consider when managing bereaved customers and their families.
Provided in a Word format, this policy is ready to download, tailor to your organisation and start implementing within your business.
Pair with our Bereavement Guide for Businesses for maximum insight when creating your Customer End of Life Policy.
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Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.
Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.
Discover the best practices for managing unacceptable customer behaviour.
