Resource Hub

Handling Angry Customers Guide for Businesses
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Handling Angry Customers Guide for Businesses

Practical tools and techniques to help your business navigate challenging interactions with grace, empathy, and professionalism.
£50.00 excl. VAT
Quick Guide Bundle
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Quick Guide Bundle

Our ultimate collection of guides to support your employees when responding to difficult or sensitive customer disclosures.
£99.00 excl. VAT
NEW FOR 2026
Awareness Days 2026
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Awareness Days 2026

Increase knowledge and understanding of lived experience situations and conditions by acknowledging Awareness Days in 2025.
Download for free
Essential Guide for Recognising Economic Abuse
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Essential Guide for Recognising Economic Abuse

Practical advice on how to identify behavioural changes that are potential indicators of economic abuse and respond with sensitivity and support.
£35.00 excl. VAT
Scotland Signposting Resource
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Scotland Signposting Resource

A free signposting resource for customer-facing teams in Scotland. Highlighs a range of organisations and services to support customers facing difficult life situations.
Download for free
Northern Ireland Signposting Resource
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Northern Ireland Signposting Resource

A free signposting resource for customer-facing teams in Northern Ireland. Highlighs a range of organisations and services to support customers facing difficult life situations.
Download for free
Bereavement Persona Guide
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Bereavement Persona Guide

A collection of detailed customer personas to help staff understand the diverse needs and emotional states of bereaved customers.
£99.00 excl. VAT
Fire Evacuation Guide for Vulnerable Residents
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Fire Evacuation Guide for Vulnerable Residents

A practical resource full of advice and guidance for ensuring the safety of vulnerable residents of managed or tenanted buildings.
£50.00 excl. VAT
Bereavement Support Toolkit for Businesses
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Bereavement Support Toolkit for Businesses

A collection of expert resources designed to guide you through the challenge of dealing with customers who face end-of-life situations.
£150.00 excl. VAT
Unacceptable Behaviour Customer Policy for Businesses
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Unacceptable Behaviour Customer Policy for Businesses

Outlines the important principles and best practices organisations should consider when managing unacceptable customer behaviour.
Download for free
Vulnerability Drivers Guide
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Vulnerability Drivers Guide

A detailed look at the 4 key drivers that the FCA has identified as contributing to vulnerability: health, life events, resilience, and capability.
Download for free
New
Signposting Resource
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Signposting Resource

An essential resource which highlights external organisations that can be contacted when a customer discloses a specific situation or personal circumstance.
Download for free