NEW FOR 2026
Increase knowledge and understanding of lived experience situations and conditions by acknowledging Awareness Days in 2025.
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A free signposting resource for customer-facing teams in Northern Ireland. Highlighs a range of organisations and services to support customers facing difficult life situations.
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An effective training resource for exploring specific customer circumstances and your organisation’s responses to them.
£125.00 excl. VAT
Our ultimate collection of guides to support your employees when responding to difficult or sensitive customer disclosures.
£99.00 excl. VAT
A free signposting resource for customer-facing teams in Scotland. Highlighs a range of organisations and services to support customers facing difficult life situations.
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Includes insights, practical advice, and thoughtful strategies for providing services to a Power of Attorney.
£25.00 excl. VAT
Acknowledging the sensitive nature of bereavement, this guide provides insights, practical advice, and strategies for responding to loss.
£35.00 excl. VAT