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Customer End of Life Policy

Customer End of Life Policy

Outlines the important principles and best practices organisations should consider when managing bereaved customers and their families.
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NEW FOR 2025
Awareness Days 2025

Awareness Days 2025

Increase knowledge and understanding of lived experience situations and conditions by acknowledging Awareness Days in 2025.
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Northern Ireland Signposting Resource

Northern Ireland Signposting Resource

A free signposting resource for customer-facing teams in Northern Ireland. Highlighs a range of organisations and services to support customers facing difficult life situations.
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More Than Meets the Eye Training Game

More Than Meets the Eye Training Game

An effective training resource for exploring specific customer circumstances and your organisation’s responses to them.
£125.00 excl. VAT
Quick Guide Bundle

Quick Guide Bundle

Our ultimate collection of guides to support your employees when responding to difficult or sensitive customer disclosures.
£99.00 excl. VAT
Power of Attorney Guide for Businesses

Power of Attorney Guide for Businesses

Includes insights, practical advice, and thoughtful strategies for providing services to a Power of Attorney.
£25.00 excl. VAT
Bereavement Guide for Businesses

Bereavement Guide for Businesses

Acknowledging the sensitive nature of bereavement, this guide provides insights, practical advice, and strategies for responding to loss.
£35.00 excl. VAT
Essential Guide for Recognising Economic Abuse

Essential Guide for Recognising Economic Abuse

Practical advice on how to identify behavioural changes that are potential indicators of economic abuse and respond with sensitivity and support.
£35.00 excl. VAT