Effective communication and understanding are integral to building trust, fostering loyalty, and ultimately driving business success. However, simply disseminating information isn’t enough; it’s crucial to clarify that customers genuinely understand what’s being communicated.

Acknowledging the diverse challenges and barriers to customers’ understanding, our guide provides insights, practical advice, and thoughtful strategies for enhancing communication, including:

  • Consumer Duty requirements
  • Recommendations for reviewing communications
  • Checking consumer understanding in conversations
  • Evidencing Consumer Understanding outcomes
  • A checklist to inform implementation

Assisting your customers to make effective, timely and informed decisions not only meets regulatory compliance it also benefits both the customer and your organisation.

£35.00 excl. VAT

Got a question about this resource? Send us a message now.

Embedding good practice into your organisation doesn’t have to be a headache.

Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Embedding good practice into your organisation doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

At a glance.

Effective communication and understanding are integral to building trust, fostering loyalty, and ultimately driving business success. However, simply disseminating information isn’t enough; it’s crucial to clarify that customers genuinely understand what’s being communicated.

Acknowledging the diverse challenges and barriers to customers’ understanding, our guide provides insights, practical advice, and thoughtful strategies for enhancing communication, including:

  • Consumer Duty requirements
  • Recommendations for reviewing communications
  • Checking consumer understanding in conversations
  • Evidencing Consumer Understanding outcomes
  • A checklist to inform implementation

Assisting your customers to make effective, timely and informed decisions not only meets regulatory compliance it also benefits both the customer and your organisation.

£35.00 excl. VAT

Got a question about this resource? Send us a message.

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