This guide highlights 24 Vulnerability Quick Wins which your organisation can implement with minimal or no cost. They offer a good starting point when considering ways to better support vulnerable customers.
They include top tips, links to related resources and data.
Whether you’re an organisation or an individual, you can use this guide to select some practical actions you can implement to make a difference. You can also use these Quick Wins to raise awareness internally, promote discussions, train teams, and make changes to current practices and processes.
Remember, even the simplest gestures can make a profound difference in the lives of those who need it most.
Which of these will you be implementing?
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Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.
Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.
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