This guide highlights awareness days to acknowledge to increase knowledge and understanding of lived experience situations and conditions.
Whether you’re an organisation or an individual, you can use this guide to select days to acknowledge relevant to your customers and teams. Use these days to raise awareness, promote discussions, train teams, reduce stigma and support local and nationwide charities.
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Our downloadable resources are designed and developed as practical tools to support you and your team in the fair treatment of your vulnerable customers.
Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances. These offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.
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